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Bilingual Customer Service Representative

Responsibilities:
o Daily communication with customers to review and process international and domestic orders
o Proactively market our products and services to potential new customers
o Prepare the appropriate documents for international exports and domestic orders
o Develop and maintain a technical understanding of our product line and actively participate in ongoing in-house training programs
o Assist with responding to technical calls from customers, track and report types of inquiries
o Work with Accounting to help resolve problem accounts
o Receive and transfer incoming sales and customer service calls and ensure timely and effective follow-up of customer returns, credits, and order status requests
Requirements
o Bilingual with excellent communication skills, both oral and written, in Spanish and English
o Minimum of two years experience with order entry processing in a manufacturing environment; prior experience as a technical resource a plus
o Team oriented and ability to work in a fast paced environment
o Proficient in Microsoft Outlook, Excel, Word, and Power Point.
M2M a plus

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